Refund policy

Return & Refund Policy

At Solis and Luna, each piece is thoughtfully curated to embody elegance, craftsmanship, and timeless beauty. We take great care in ensuring that every item meets our highest quality standards before it reaches you.

Exclusivity & Final Sale

Given the exclusive nature of our jewellery and occasion wear collections, all purchases are considered final sale. We do not offer returns or exchanges for change of mind, sizing preferences, or personal styling choices.

We encourage you to review all product descriptions, images, and details carefully before completing your purchase.

Damaged or Defective Pieces

While we maintain strict quality checks, in the rare event that your piece arrives damaged or defective, we will ensure a seamless resolution.

Kindly notify us within 48 hours of delivery.
An unboxing video, recorded at the time of opening the package, is required to process any claim. This allows us to maintain fairness and uphold the integrity of our process.
Once verified, you may choose between:
- A replacement of the same piece, subject to availability, or
- A refund, processed to your original payment method.

Refund Eligibility

Refunds are exclusively reserved for items that are confirmed to be damaged or defective upon arrival. Requests outside of this scope will not be accommodated.

Our Commitment

We are dedicated to offering you not just a product, but an experience defined by quality, trust, and attention to detail. Your satisfaction remains important to us, and we are always here to assist you.